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151	The science of speaking to mobile app developers API Strategy Conference \| Amsterdam \| March 2014 Michael Vakulenko Copyright CopyrightVisionMobile Add to Reading List Source URL: speakerd.s3.amazonaws.com Language: English - Date: 2014-04-14 19:47:12 Cloud computing Commerce Netflix Salesforce.com Amazon.com Twilio Business model Application programming interface Business Marketing Computing
152	ETAworkforce Unite the Entire Service Organization with Field Service Management ETAworkforce Connects Field Employees, Service Add to Reading List Source URL: toatech.com Language: English - Date: 2013-11-14 19:11:09 Cloud applications Customer experience management Salesforce.com Cloud computing Information systems Management TOA Technologies Call centre Customer experience Centralized computing Computing Marketing
153	PDF Document Add to Reading List Source URL: media.wiley.com Language: English - Date: 2013-08-30 19:12:38 Cloud applications Business software Microsoft Dynamics CRM Customer relationship management Salesforce.com Top-of-mind awareness Microsoft Dynamics 4Sight Pivotal CRM Marketing Information technology management Business
154	white paper Making the Most of Your Cloud CRM with an Integrated Cloud Contact Center Table of Contents Add to Reading List Source URL: www.liveops.com Language: English - Date: 2013-09-24 01:22:36 Electronic commerce Cloud applications Customer relationship management Salesforce.com Customer experience Call centre RightNow Technologies ECRM Oracle CRM Marketing Business Customer experience management
155	EXPERT OPINION Transforming the contact centre in the ‘age of the customer’ Add to Reading List Source URL: www.liveops.com Language: English - Date: 2014-07-21 12:42:42 Salesforce.com Direct marketing Sales Marketing Cloud computing Business
156	Case Study SALESFORCE.COM: USING LIVEOPS® PLATFORM™ TO RUN A GLOBAL CUSTOMER SUPPORT ORGANIZATION THAT DELIVERS THE BEST CUSTOMER SERVICE EXPERIENCE Salesforce.com has helped make cloud computing a trusted way for co Add to Reading List Source URL: www.liveops.com Language: English - Date: 2012-11-05 20:47:53 Salesforce.com Force.com Call centre Customer experience Marketing Computing Customer experience management
157	PDF Document Add to Reading List Source URL: www.questionpro.com Language: English - Date: 2012-11-03 08:21:26 Cloud applications Salesforce.com Customer relationship management ShareMethods Pardot Marketing Information technology management Business
158	PDF Document Add to Reading List Source URL: www.liveops.com Language: English - Date: 2013-10-30 20:19:22 Cloud applications Customer experience management Collaboration Project management software Zoho Office Suite Salesforce.com Customer experience SugarCRM 4Sight Marketing Information technology management Software
159	CRM Success with Salesforce BEADFORLIFE Launched in September 2004, BeadforLife is a Colorado 501(c)(3) non-profit organization that is part of an international grassroots movement to overcome extreme Add to Reading List Source URL: www.accufund.com Language: English - Date: 2014-06-17 11:41:11 Cloud applications Salesforce.com Top-of-mind awareness ECRM Customer relationship management Marketing Information technology management Business
160	iContact Integrated E-mail Marketing Converts Leads Into Customers iContact for Salesforce celebrates one year on the AppExchange with m Add to Reading List Source URL: www.icontact.com Language: English - Date: 2014-03-17 10:40:55 Cloud applications Web 2.0 Salesforce.com IContact Force.com Heroku EchoSign Centralized computing Computing Business software

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